Twitter's Response to Me

Some of you asked me about Twitter's response to my suspension, here it is:

ginger, Nov 02 10:43 am (PST):

Hello,

This is an email about the Twitter Support ticket you recently filed. Please be sure to read this, as you may need to take further action based on this ticket.

We mistakenly suspended a set of accounts in the evening of 10/31; accounts affected by this mistake were automatically un-suspended by 1:30PM PST on 11/1. Based on the time you filed your ticket, we think it's possible you were a part of this group.

Could you please log in to your account and see if you're currently un-suspended? If you are still suspended, you'll see a red notice announcing your suspension on your account. If we've already un-suspended your account, you don't need to do anything. We will close this ticket as solved.

If you're still suspended, please reply to this email letting us know. Responding to this email will reopen this ticket and put your ticket in queue for support, but you need to reply from the address this mail was sent to. If you use an alias (such as username+alias@gmail.com), ensure that your reply comes from the alias address or your ticket may not be seen by our support staff.

We're really sorry for the extra effort. We have a large amount of requests and really want everyone to receive help so they can continue to happily use Twitter! If this did not answer your inquiry, responding to this email will reopen this ticket.

Thanks,

Twitter Support

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I am more than satisfied with their explanation. Twitter has a response team of, according to their site, seven people. Their prompt attention to my 'ticket' was impressive as my account was restored within about two hours of the error...which made me very, very happy!

I'm glad my suspension was an error and not the result of my account being hacked or 'blocked and flagged' by another user for abuse (aka spam...I am a lot of things, but a spammer, ain't one of'em). Anyway...everything is right in the Twitterverse and I can go back to saving the world...one tweet at a time.

BREAKING NEWS: Twitter Account Suspended | Updated

BREAKING NEWS: My Twitter account has been suspended. I honestly have no clue why. Sure...I'm not always PC, in fact, I suppose some would consider me to be downright offensive...and yes, I even use profanity. But none of those things are reasons for a suspended account...therefore, I am contesting the forced Twittercation.

If you follow me on Twitter, you know that I tweet a lot...this time-out is making me...let's just say...slightly unstable. I use the site, not just for socializing but also to stay informed on up to the minute, breaking news and commentary on sports, politics and other current events.

Right now, I'm hoping my Twitter account has been hacked...this happened to me once on eBay. The fake *me* listed penis pumps and Kama Sutra books for sale...mortifying...yes...but remedied, almost immediately. Twitter's remedy process is...slowwwwer.

I am uncertain why this happened to me...it has happened to others, including Karl Rove. Like Karl, I too will most likely experience Twitter withdrawals (in fact, they've already started). I miss you all and hope to be back soon.

xoxo
@duchess_rebecca

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UPDATE I: While my Twitter account was suspended, my Broncos were handed their first loss/beatdown of the season...by the Baltimore Ravens.

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UPDATE II: I'm baaaaaaaaaaaaaaaaaaaaaack!!! Thanks, Twitter for reinstating me after only two hours. I didn't get an explanation as to why my account was suspended...but maybe that comes later.